Privacy Policy
At Delicious Home Bakery (DHB), we respect your privacy and are committed to protecting the personal information you share with us when using our website.
1. Information We Collect
We may collect information necessary to process your orders and provide our services, including:
- Your name and contact details.
- Delivery address and PIN code.
- Order details, product preferences, and custom cake requirements.
- Payment status and transaction references needed to manage your order.
- Information you provide when contacting customer support.
2. How We Use Your Information
We use your information to:
- Process and manage orders.
- Confirm delivery availability and arrange delivery.
- Manage payments, eligible refunds, and order cancellations.
- Respond to questions and customer support requests.
- Maintain website security and improve our services.
3. Online Payments
Online payments on our website are processed through Cashfree when the payment gateway is enabled. Payment information is handled according to the applicable payment provider's processes and policies. We use payment status and transaction references as needed to verify orders and manage payments.
4. Sharing of Information
We may share relevant information with service providers when necessary to operate our store, process payments, deliver orders, or provide customer support. We do not use your information for unrelated purposes without an appropriate basis.
5. Cookies and Website Usage
Our website may use cookies or similar technologies where required for website functionality, security, and user preferences. You can manage cookies through your browser settings, although disabling certain cookies may affect website features.
6. Data Security
We take reasonable steps to protect customer information against unauthorised access, misuse, or disclosure. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.
7. Data Retention
We retain information for as long as reasonably necessary for order processing, customer support, business records, dispute resolution, and applicable legal requirements.
8. Your Privacy Requests
You may contact us to ask about the personal information associated with your orders or to request correction of inaccurate information, subject to applicable requirements and our record-retention obligations.
9. Third-Party Services
Payment, delivery, and other external services may operate under their own privacy policies and terms. Please review the relevant provider's policies when using those services.
10. Children's Privacy
Our website is intended for general customers and is not designed to knowingly collect personal information from children without appropriate authorisation.
11. Changes to This Policy
We may update this Privacy Policy when our website, services, or applicable requirements change. The latest version will be published on this page.
12. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us:
Delicious Home Bakery
Address: Koyla Nagar, Kanpur
Phone: +91 99366 94710
Email: shobhakushwaha770@gmail.com